Love Not Lost is a nonprofit on a mission to help people heal in grief. We’ve created the Love Well community as a way to offer support, provide education, inspire action, build relationships, and showcase impact when you show up and love well. 

We like to imagine this community as a well of love... where you can draw on love when you need it, or be the source when you have the capacity to offer it. This platform is the bucket that helps connect those who can give and those in need. As life happens, you are encouraged to switch from giving to receiving as needed and find your support here. 


By using this platform, you agree to engage and participate with these community values:


Our core value is to lead with love. 

"How can we love people better?" is the driving question behind everything we do. 

Healing happens when people feel safe. It is critical that we create safe, loving, supportive environments. We don’t tolerate hate of any kind. Fear, judgment, drama, and negativity do not have a place here. 

We don’t compare losses. Pain is pain. It all sucks. And our hope is that you can feel your pain, hold space for others’ pain, and we can transform pain into love. We exist to ensure people feel loved and supported through loss and grief of any kind. 

We are glad you're here. 

If you are going through something terrible in your life, we are glad you’re here. We want this to be a safe place for you to feel loved and heal. This is a place to ask questions, share stories, reflect, grow, and find community in a healthy way. We want you to feel loved and supported through whatever it is you are going through and will do our best to provide tools and resources that are useful. We deeply care about you and want this to be a safe and healthy place where everyone can be present and supported.

If you are here to support others, we are glad you’re here. We want this to be an easy place for you to offer help, learn how to love people well, and have the opportunity to see your life-changing impact. This platform will allow you to learn more about yourself, connect with people who need help, read stories of the families who have been served, and see what you’re a part of as a whole.

It’s important that we come to this community knowing that there are so many people from all walks of life who are joining this platform. People will have different family experiences, different lifestyles, different beliefs, different losses, different healing journeys. We have so much to learn from each other and we commit to approaching each interaction with curiosity and an openness to have our beliefs challenged by realities that our different than ours. 

Another one of our values is mindful & honest communication. 

Although our Love Not Lost administrators maintain the site, this is a community we are building together. We need your help to make it the best it can be. While a lot of sensitive things will be discussed, it’s important to step away if you feel triggered by something and come back to it when you’re in a calm state before you respond, if you need to respond at all. 

Stay curious! It’s also important to realize that tone is hard to gather from words on a screen. The way you read something may not be the way it was intended to come across, and it’s possible to misread things. Before reacting, re-read it, take a break, come back to it a day later, look for context clues, or just straight up ask a clarifying question. We do our best not to make assumptions and jump to conclusions. 

If you want to talk about a problem, focus on the possible solutions and communicate what you want out of sharing it. Do you want advice? Do you want help with connections? Do you want someone to respond with empathy? This will avoid negativity and drama-spreading and enable people to actually help. We don’t want this to turn into a social media platform you loathe because it’s full of rants and drama.

We welcome difficult topics and conversations, but we want to approach every interaction with love and empathy. Our community holds space for people to feel their emotions without the need to jump in and give unsolicited advice. 

If you disagree with what someone shared, it’s important to disagree with the idea and not the person. No matter the topic, we want to have civil interactions. No name-calling, no rudeness, no offensive or abusive language. Treat each other with dignity and consideration in all interactions. This goes back to our first core value of leading with love. We want to assume the best in people, stay curious, and be open-minded to other possibilities than what we know. 

What we don’t tolerate:

  • Offensive or abusive language
  • Nudity and sexual content 
  • Impersonation
  • Exploitation
  • Disrupting the experience of other users
  • Bullying
  • Harassment
  • Threats
  • Doxing
  • Hate speech
  • Discrimination
  • Violence
  • Malware
  • Spam or Solicitation
  • Misinformation/Disinformation 
  • Anything that promotes or glorifies self-harm
  • Anything that facilitates harmful or illegal activity

Any incident of the above items will result in an immediate ban from the community. 

Violations of community guidelines are inevitable. 

As we grow, we know we can’t have a perfect platform. People will unintentionally make mistakes or offend someone. Moderators will let you know if you have violated our community guidelines. We will have a private conversation with you and do our best to explain how to avoid making the same mistake again if it’s a mild offense. 

If the same mistakes are repeated, the 2nd time will result in a suspension (where you can still view but not engage), while the 3rd time will result in a complete removal from our community. Again, we are trying to create the safest and most loving space possible so we can hold pain and help people heal. We will not allow behaviors that add to the pain and appreciate you helping us make this a safe and loving community. 

We will remove offensive content from our platform as soon as we become aware of it. If you see something going on that you believe is inappropriate, please notify our customer support immediately so we can address it. 

If you have any questions, ideas, or feedback on these policies, we would love to hear from you. Our driving question for everything we do is “how can we love people better?” and that applies to this community too!